How to Close an Ozon Store in 2025: Step-by-Step Guide

When a seller decides to close an Ozon store, it is essential to understand the entire process, including financial settlements, inventory management, and compliance with platform policies. This guide provides a structured approach to closing an Ozon store, covering key steps such as inventory liquidation, refund processing, and account termination. It also includes real-world examples from Chinese sellers and highlights common pitfalls to avoid.

Problem Scenario

Many sellers on Ozon may find themselves needing to close their store due to various reasons, such as business restructuring, market saturation, or financial losses. However, the process of closing a store is often overlooked, leading to complications in financial settlements and potential penalties from the platform.

A Chinese seller based in Shenzhen had to close their Ozon store after experiencing significant losses due to poor product selection and high return rates.
Another seller failed to liquidate their remaining stock before closing, resulting in additional storage fees and a negative impact on their future ability to open a new account.

Underlying Logic

Closing an Ozon store involves multiple stages, each requiring careful planning and execution. The primary goal is to ensure that all outstanding obligations are fulfilled, including refunds, returns, and any outstanding payments. Additionally, sellers must comply with Ozon's guidelines to avoid account restrictions or bans.

Ozon requires sellers to settle all outstanding balances before they can request account closure.
Failure to process returns or refunds can lead to customer complaints and negatively affect your seller rating.

Solution Steps

To close an Ozon store effectively, follow these steps:

1. Liquidate Remaining Inventory: Sell off unsold products through promotions or discounts to minimize storage costs. You can use the "Promotions" feature in Seller Central to create limited-time offers.
2. Process Refunds and Returns: Ensure all customer orders are processed, and any returns are handled according to Ozon's return policy. Access the "Returns" section in Seller Central to manage pending returns.
3. Settle Outstanding Payments: Confirm that all invoices and payment requests have been settled. Check your "Financials" section in Seller Central for any pending transactions.
4. Submit Account Closure Request: Once all obligations are met, submit a closure request via the "Account Settings" menu in Seller Central. Ozon typically processes closures within 5–7 business days.

Case Study: A Chinese Seller Closing Their Ozon Store

A Chinese seller from Guangdong successfully closed their Ozon store by following a structured approach. They first liquidated their remaining stock using a 30% discount promotion, which reduced their inventory significantly. They then processed all returns and ensured that all customer refunds were completed. Finally, they submitted their closure request through Seller Central and received confirmation within five business days.

Pitfalls to Avoid

There are several common mistakes that sellers make when closing their Ozon stores. Being aware of these can help you avoid unnecessary complications.

Not Processing Returns: Failing to handle returns properly can result in customer dissatisfaction and negative reviews.
Ignoring Storage Fees: Leaving unsold inventory in Ozon’s warehouse can incur ongoing storage charges even after the store is closed.
Not Settling Payments: Any unpaid invoices or outstanding balances can prevent the closure process from being completed.
Incorrect Closure Request: Submitting the closure request before fulfilling all obligations can lead to rejection and delays.

Cost Comparison: FBA vs. Self-Shipping

When closing an Ozon store, it’s important to consider the cost implications of different shipping methods. Here’s a comparison between FBA (Fulfillment by Amazon) and self-shipping options:

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A seasoned writer with experience in the fashion industry. Known for their trend-spotting abilities and deep understanding of fashion dynamics, Author Aron keeps readers updated on the latest fashion must-haves. From classic wardrobe staples to cutting-edge style innovations, their recommendations help readers look their best.